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Written by Manager on November 15, 2019

You told us, we listened! Major changes . . .

Changes ahead!

As of Monday 18th November, we are going to have significant changes to our timetable, ratio rules and some pricing amendments. This blog is to tell you all about these and to thank you for your feedback on these matters as our customers, allowing us to improve our services for you. 

What’s New? 

Quite a lot actually. We will only have 2 main sessions called Junior and Open Jump (before we had Junior, Family and Jump N Play) and the main rules for these sessions are listed below under the subheadings. 

Our park opening times will be changing slightly to: 

Monday to Thursday – 11am until 7pm

Friday – 11am until 8pm

Saturday – 10am until 8pm

Sunday – 9am until 6pm

Last entry to the park will be an hour before closing time and please make sure you arrive at least 20 minutes before your session time to allow for booking in and watching the safety video.

Junior Session 

Our junior sessions will run on a Monday to Friday 11am until 2pm and will be on a ratio of 2 juniors (U5’s) to one adult. We know this has been something that many of our customers have requested, so after a risk assessment, insurance discussions and many other operational and procedural plans we can now offer this service specifically for these sessions. 

In these sessions the juniors will be charged at £4 each and a supervising adult (it will be the adult’s responsibility to supervise their U5 children and not to play) will be £2. For this amazing price you will get unlimited play for 3 hours! Awesome. 

Open Jump Session 

This session is for everyone! The whole family can come and jump together and have a great time at Jump N Joy. The main point to note for this session is that the ratio is still going to be one to one for under 5’s because there are bigger kids playing at the same time and it is down to health and safety.  

Our Open Jump sessions will be charged at a flat rate of £9 for over 5’s, under 5’s will be £5 and the supervising adult for the under 5 will also be £5 for one hour of play. 

Quiet Session

We have always had assisted sessions at Jump N Joy, but we would like to be more inclusive of children and adults with a range of additional needs. Therefore, we have introduced our quiet sessions which will be on a Thursday night between 6pm and 7pm and on a Sunday morning from 9am until 10am. 

During these sessions the music will be turned down very low, our claw and tractor machines will be switched off, we will turn half the lights off and will provide the party room for any customer who requires this on their visit. 

Carers will be allowed on free of charge, but we do require them to show us ID to confirm they are the carer of the individual.  

Customer Feedback 

Here at Jump N Joy we are continually looking at our service and products and listening to our customers and we feel that these significant changes to the timetable will accommodate many more of you. 

If you have any questions or any other feedback, then please get in touch via our digital platforms or talk to the staff when you are visiting us. 

Book Now for your next visit

Article written by Manager

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